Cancellation & Refund Policy

Jannjyoti India Foundation offers a refund policy to donors only in cases where there has been an error or technical reason for the transfer, resulting in donors mistakenly making double payments or donating an extra amount.

We will be happy to refund the donation provided the donor informs Jannjyoti India Foundation via email (mail@jannjyotiindia.org or jannjyotiindia@gmail.com) or letter (via courier only to our head office in UP) and claims their refund within 3 days from the date of donation. Donors can expect to receive the refund within 30 calendar days from the request date of return.

Information regarding the refund will be notified via email or letter with the complete details. The refund will be made by account payee cheque or NEFT only in the name of the donating party.

No refund or cancellation request for the donated amount by any donor will be entertained for online donations through the online payment gateway after the donation is accepted by our online payment gateway service providers, unless there is a fraud notification from our payment gateway service providers.